Suzannah Randerson has been appointed as FCM regional general manager for New South Wales, bringing more than 19 years of travel industry experience to the role.
She has worked across the Group’s Flight Centre’s Stage & Screen brand, and has worked with FCM Travel for 11 years.
“We’re very excited to have her take this step up within the business and to have her as part of the FCM Senior Leadership team,” said Melissa Elf, Global FCM COO/Flight Centre Corporate MD for ANZ.
“Suzannah is no stranger to the FCM business and has most recently been an account manager looking after many of our key large market customers. She is very familiar to the team and history of many of our customers in NSW.”
Randerson said the NSW market is incredibly important to the FCM business, as a key corporate travel hub across all business sectors.
“After many years with FCM and FCTG, I’m truly passionate about our business and the role we play in the customer experience,” she said.
“Throughout my career I have developed extensive experience in driving outcomes in corporate businesses. I am strongly dedicated to the local and national management of business operations and have a customer-focused approach to improving capabilities and services to customers.
“I am very much committed to delivering on an operational strategy that is informed by our long, strong history, combined with the latest insights and trends.”