Dorsett hotels roll out new guest services robots to streamline check-in


Guests at the Dorsett Gold Coast and Dorsett Melbourne are now being greeted by new robots designed to streamline the check-in experience.

The guest services robots have been nicknamed Tim and Tam by the Gold Coast team and Dorothy and Dexter by the team in Melbourne.

With a one-off pre-arrival registration, the entirely paperless check-in process can be carried out with the robots, which have been programmed to greet guests, conduct the check-in process and provide guests with their keys. The robots will also provide information on local attractions and events.

“By using technology to free up our time at the front desk, the team are able to provide better service to our guests,” said Narelle Welsh, director of sales and marketing at Dorsett Melbourne.

“We now have the time to be more attentive to the guest experience and the hotel runs more smoothly as a result.”

Christian Wachter, general manager at Dorsett Gold Coast, says he is excited to be rolling out these technology features.

“Being able to serve our guests is why we are all here and it’s exciting to see the ways in which we can provide this level of customer service for our guests through the support of technology,” he said.