As Covid-19 restrictions ease and hotels in NSW look ahead to a brighter future, Fullerton Hotels and Resorts has developed new initiatives to instil confidence in their guests including enhanced deep cleaning practices, new cleaning technologies and accredited hygiene protocols.
“In our bid to provide the highest standards of quality and care, we have examined all areas of the hotel experience to ensure our guests and team members are protected against an exposure to COVID-19,” said Cavaliere Giovanni Viterale, general manager of The Fullerton Hotels and Resorts.
“We stand by our unwavering commitment to cleanliness and care, and remain dedicated to providing one-of-a-kind Fullerton Experiences that encourage our guests to stay clean, stay safe and stay inspired.”
Guests checking in will have their temperature checked and sign health declaration forms. Social distancing will be enforced with minimal physical contact between guests and front office team members through touchless payment transaction devices.
Gloves and surgical masks will be worn by all guest-facing team members, while masks will also be available for guests who request them.
Dining buffets will be replaced with individually plated or boxed meals for all functions and à la carte dining in venues to avoid contamination.
The Fullerton Hotels and Resorts’ Hygiene and Cleanliness Committee has also set up rigorous and enhanced cleanliness practices across all their hotels.
Additionally, all team members at The Fullerton Hotel Sydney will complete the Australian Government COVID-19 Infection Control Training; a hygiene and health certification.