Stephanie Tully appointed new CEO for Jetstar


Stephanie Tully has been appointed as the new CEO of Jetstar, taking over from Gareth Evans who will leave by the end of the year.

Tully joined the carrier in 2004 and has worked across operational, commercial, marketing and customer loyalty functions in progressively more senior roles and was most recently group executive and chief customer officer.

As a result of this appointment, Markus Svensson will be promoted to the chief customer officer role and become a member of the group executive committee.

Tully and Svensson will begin transitioning to their new roles shortly ahead of a formal handover in November.

Qantas Group CEO Alan Joyce thanked Evans for his time in the role, describing him as “a superb member of the Qantas Group executive team”.

“These appointments come at an important time for us,” Joyce said.

“The team is working incredibly hard to overcome challenges facing the whole industry as it gets back on its feet, and the data shows we’re almost there.

“Managing this kind of executive renewal internally means we keep our momentum and can leverage a huge amount of corporate knowledge, including through the transition.

“Stephanie has worked across several different parts of the airline, from crewing to marketing, and has a deep understanding of customer experience. She’s an outstanding leader and she’ll be leading a very experienced senior team at Jetstar to keep building on the strengths of that business.

“Markus has navigated incredible levels of complexity in recent years, managing most of the commercial elements of the Qantas network through several waves of lockdown and recovery, and also managing our relationships with alliance partners around the world.

“His knowledge of airlines means he understands the many elements that have to work to deliver exceptional customer service, which is a key focus for us.”