Qantas u-turn on cancelled flight refunds


Qantas has bowed to mounting pressure and will scrap the expiry date on $370 million worth of Covid era flight refunds.

The carrier had previously told customers they needed to claim them by the end of the year but a class action over the refunds and barrage of questioning at the recent Senate committee hearing helped change their tune. Flight credits for Jetstar will also remain in place indefinitely.

Qantas is also facing court action by the consumer watchdog over allegations it advertised tickets for 8000 flights that had already been cancelled.

The Australian Competition and Consumer Commission (ACCC) alleges that the airline failed to notify existing ticket holders their flights had been cancelled for up to 48-days for more than 10,000 flights scheduled to depart between May to July 2022.

“It’s alleged that for about 70 per cent of cancelled flights, Qantas either continued to sell tickets for the flight on its website for two days or more, or delayed informing existing ticketholders that their flight was cancelled for two days or more, or both,” said the ACCC.

Qantas said the time period in question “was a time of unprecedented upheaval for the entire airline industry”.

“All airlines were experiencing well-publicised issues from a very challenging restart, with ongoing border uncertainty, industry-wide staff shortages and fleet availability causing a lot of disruption,” Qantas said in a statement.

“We will examine the details of the ACCC’s allegations and respond to them in full in court.”