Qantas to pay $120m for selling tickets on already cancelled flights


Qantas will pay $20 million to affected passengers who were sold tickets to flights that had already been cancelled.

The carrier’s agreement with the Australian Competition and Consumer Commission (ACCC) will see around 87,000 passengers receive payments ranging from $225 for domestic customers to $450 for international customers.

Qantas will also pay a $100 million civil penalty to the federal government for breaching the Australian Consumer Law.

ACCC chair Gina Cass-Gottlieb described the airline’s conduct as “egregious and unacceptable”.

“Many consumers will have made holiday, business and travel plans after booking on a phantom flight that had been cancelled,” she said.

The payments are not expected to be paid out until the next financial year. But Qantas said this agreement ensured a much faster process than heading to court.

“We are focused on making the remediation process as quick and seamless as possible for customers,” said Qantas chief executive Vanessa Hudson.