Qantas and Accor renew lounge partnership ahead of New Zealand services

Qantas and Accor have announced a new seven-year agreement for the hospitality giant to continue management of Qantas lounges in Australia and overseas.

The new agreement is an extension of the 14-year partnership with Accor across the airline’s network of domestic and international lounges.

Qantas Group CEO Alan Joyce said the renewed agreement highlights the airline’s commitment to maintaining a premium travel experience for its customers across every part of their journey.

“As our customers step back into our lounges for the first time in over a year, they will continue to receive the exceptional service they have been accustomed to from the Qantas and Accor teams,” he said.

“Many of our frequent flyers who travel through the lounges regularly are like family to the Qantas and Accor team members who take great pride in knowing their coffee or wine preferences, family members names, birthdays and anniversaries.”

Accor Pacific CEO Simon McGrath said the continued partnership would bring significant benefits for customers.

“Customers will continue to enjoy an unrivalled standard of service from our two much-loved brands,” he said.

“In Qantas we have an innovative tourism leader at our side; together we share a commitment to creating exceptional and memorable travel experiences on land and in the air.”

The announcement coincides with Qantas’ plans to fast-track the reopening of its First lounges in Australia in line with the launch of the two-way trans-Tasman travel bubble on April 19.

Joyce said reopening three of its flagship international lounges was a key milestone in the national carrier’s recovery.

“If you’re making a comeback, you should do it in style,” he said. “That’s why we’ve decided to open our First lounges ahead of our other lounges and give more of our customers the opportunity to experience them.

“Our lounges are a second home for many frequent flyers when they’re on the road and we know their re-opening will be well received.”

Qantas has reopened nearly all of its 35 Qantas Club and Business lounges across Australia as well as its Chairmans lounges. It will open the remainder of its international lounges in Australia and overseas in line with the broader reopening of international borders and recommencement of the rest of Qantas’ international network.