New mask rule for passengers flying out of Victoria

Water and snacks for inflight meals and mandatory face masks. Welcome to the new world of flying during the Covid-19 crisis.

Passengers and crew flying on Virgin Australia flights out of Victoria will now be required to wear a masks under a range of new COVID-19 measures brought in by the carrier.

The move follows Qantas and Jetstar, which both mandated mask wearing for passengers flying in and out of Victoria late last week.

Virgin passengers will now receive an SMS and an email advising of the new travel procedures as well as advice to download the COVIDSafe App 48 hours before a flight.

At check-in, passengers will be required to answer a pre-flight health screening, while at boarding passengers will be required to scan their own boarding pass.

Those on Victorian flights will be offered complimentary masks and hand sanitiser kits if needed.

Passengers travelling to or from Victoria will be required to wear the mask onboard the flight and more time will be given at boarding to minimise interaction with other passengers.

“At Virgin Australia, the safety and wellbeing of our guests is always our priority,” said Virgin Australia’s Chief Medical Officer Dr Sara Souter.

“That’s why we’ve introduced changes to our customer journey and increased our hygiene practices, to minimise risks associated with COVID-19, and to help you feel more comfortable and confident when flying with us.

“These changes have been developed in close collaboration with airlines and airports across Australia and have been endorsed by Federal health authorities to ensure a consistent and safe travel experience wherever you choose to fly.”

In-flight meals will also be reduced to just water and a snack to minimise contact between guests and cabin crew.