The Kuala Lumpur Convention Centre has launched its new Exhibition Service Centre (ESC) portal, which allows event organisers and their exhibitors to easily access and order a variety of add-on services for their events 24/7.
“An exhibitor typically books their attendance and booth needs through their event organiser,” said John Burke, the Centre’s deputy general manager.
“This currently involves a lot of paper-based service order forms and manual data entry. The 24/7 ESC portal, now allows exhibitors at the Centre to place their orders and pay online in their own time, at any time, minimising hassle. It is especially beneficial for international participants as they don’t have to worry about time differences.”
The wide range of services available to order on the ESC portal includes audio visual, food and beverage, as well as IT equipment and services.
“Providing exhibitors with the capability to book their additional services directly with the Centre significantly reduces the workload for the event organiser, allowing them to focus on improving the content and participation in their events,” said Burke. “This in turn benefits the exhibitors. It is about making it easy for our customers.
“Initially ESC will be an order portal which at a later stage, we are looking to expand to include a communication and collaboration interface. For example, floorplans, orders and contracts will all be accessible in one place.”