The Langham, Gold Coast has just scored a double win at the Australian Hotels Association (AHA) Awards for Excellence. Not a bad way to celebrate its first anniversary, the awards speak volumes about the commitment The Langham has to raising the luxury bar on the Gold Coast.
“These accolades reflect the dedication of our entire team, who have worked tirelessly to establish a world-class destination, where guests can fully immerse themselves in the epitome of luxury living on the Gold Coast,” said John O’Shea, general manager of The Langham, Gold Coast.
One of the team is Nick Clarke, the hotel’s Director of Sales Marketing, who joined prior to the opening and saw firsthand what it takes to launch not just a hotel, but a hotel with the luxury credentials of The Langham in new territory and during a pandemic.
“Celebrating our first birthday was an important milestone but we still feel like we are learning as we go,” Clarke said.
“We had a huge challenge launching this hotel and coming to the end of the year is extremely satisfying to see the fruits of our labour. It’s been a huge learning curve getting this property up and running in a world that was challenged by Covid, travel restrictions and everything in between.”
It helps having a general manger as experienced as O’Shea, who as Clarke says, had to do everything at the beginning, from recruitment through to suppliers, through Zoom and Teams – “it was a different world”.
Thankfully that world has ended for everyone and now the hotel is hitting its stride with over 12 months of operations under its belt.
“We have been firsts all the time, whether it’s our first Melbourne Cup event or Christmas – here we are again and it certainly looks like we heading into a very good summer,” Clarke said.
“Looking at numbers in the group space we are 70 per cent up on last year.”
The sweet spot for events at The Langham, Gold Coast has thus far been between 150 to 250 pax, but 2024 is already seeing some events hitting the 300-plus mark. Occupancy for the business events market is around 20 per cent, but again the hotel is looking to grow that to 30 per cent over the next year.
“People understand the hotel has arrived and we are seeing really strong numbers in the MICE space next year, which is fantastic,” he said.
So, what is The Langham brand bringing to the Gold Coast that has piqued the interest of the business events market?
Well a lot of pink. Some of the attentive staff in the lobby are decked in The Langham’s signature pastel pink, which matches the many shades of pink roses that decorate the lobby. Let’s not forget this brand started its journey in London in 1865 and to this day still brings that classic sense of elegance to all its properties worldwide.
Let’s also not forget this is the Gold Coast – easy, breezy, beach casual Gold Coast. But The Langham had the vision to recognise that this does not need to be at odds with its own luxury ethos. The three Jewel towers that are home to The Langham are literally on the beach.
The hotel’s most relaxed venue is called 26 & Sunny, a beachfront café that happily embraces the balmy coastal vibe. But dust the sand off your toes and walk through the lobby and things start to elevate. It starts with Palm Court, a favourite for indulgent High Teas, switches up again for Akoya, which adds a level of sophistication to the coastal dining environment, and then takes a surprise turn with signature restaurant T’ang Court.
It’s not about the ocean view here, the focus is very much on the food, which is Cantonese fine dining. Not what you would expect on the Gold Coast, yet here it is and already has a Chef’s Hat just months out of the gate. Surf and turf it is not. This is about elegance both in service and flavours. Its sister restaurant in Hong Kong has earned three Michelin stars and that speaks volumes about the intent on show here.
But it’s the 1198smq of event space across 11 event venues that is helping build a roster of return clients. The Diamond Ballroom is a standout with the capacity to deliver truly memorable events, helped in no small part by the team at Dreamweavers who handle the AV.
The smaller spaces also impress with a level of luxury that matches the suites. The signature pink is often replaced with pastel blues and neutral tones that feature throughout the suites, reflecting the beach views from the oceanside suites.
It would be remiss not to mention the hotel’s award-winning signature spa Chuan. This wellness journey also takes its inspiration from China’s rich history, with wellness treatments on offer guided by principles of Traditional Chinese Medicine.
For groups, there is the opportunity to head onto the beach for some more Western style warm-ups on the sand. Led by Lonni, the resident yin yoga/meditation and Ka Huna bodywork expert, this is a great way to shake off the previous night’s indulgences. Depending on the size of the group, it can be extended with some gentle meditation and breathwork next to the hotel’s indoor magnesium pool.
Be present and grateful for this moment in time, as Lonni says. And who couldn’t be in a property like this?
The Langham, Gold Coast is still in the ‘winning hearts and minds’ phase of its operation, and Clarke says the delegate rates reflect this. So, the rule of thumb here is book now before all the hearts and minds are won – which is probably not that far away.