International Convention Centre Sydney (ICC Sydney) has doubled its economic contribution and footfall in a year attracting over one million visitors who delivered $600 million in visitor expenditure across 500 events in FY23.
New South Wales Minister for Planning and Public Spaces Paul Scully said ICC Sydney’s global reputation for service excellence, innovation, sustainability and social impact is at the core of its success.
“The events that the venue team hosts have great benefits to our broader economy and society as they are on their way to delivering $1 billion in economic contribution within the next five years,” Scully said.
ICC Sydney CEO Geoff Donaghy said the efforts of the team to build its ranks, partner with organisers on successful events and prioritise social impacts were being recognised.
“At ICC Sydney we are committed to ensuring the success of our clients, as we believe this is a true measure of our success,” he said.
“At the heart of our operations is our mission to make a difference for all our stakeholders – the venue’s owners and partners, visitors to events and the community at large.
“Despite the headwinds we faced to scale and train our delivery teams to match business demand, we are proud to have reported 99% client satisfaction, 96% delegate satisfaction and 83% team member engagement during the period.”
Over the year, ICC Sydney hosted a rising number of international events including 18 international conventions, 106 national conventions, 54 exhibitions, and a record breaking number of 84 live entertainment events helping the venue team to exceed its revenue and profit targets for FY2023.
ICC Sydney also welcomed audiences of 360,000 patrons to sold out concerts and entertainment events including Lorde, The Script, OneRepublic, The 1975, Sting, Mike White and Jennifer Coolidge in Conversation, and is looking forward to a host of cultural events in the pipeline including SXSW’s first ever event in the Southern Hemisphere in October.
Donaghy advised that similar to the international leisure tourist, international event bookings and international delegate attendance were yet to recover, and it is expected to take another two to three years for all markets to fully stabilise.
“ICC Sydney remained steadfast in delivering more sustainable outcomes and positive social impact,” he said.
“During the year, and off the back of a highly successful Sydney WorldPride Human Rights Conference, we sought to be the most inclusive venue possible, and this meant building on our Accessibility and Inclusion Guide for visitors to create a client tool kit to ensure all events delivered at ICC Sydney are as inclusive as they can possibly be.”
The new financial year will see ICC Sydney host major international events such as FDI World Dental Congress in September, World Organisation of Family Doctors conference in October and the 23rd World Congress on Safety and Health at Work in November.