Home Latest News Hilton ramps up inclusivity training with Husbands That Travel

Hilton ramps up inclusivity training with Husbands That Travel


Hilton is rolling out a new training program across its Australian hotels to optimise its LGBTQIA+ inclusive service experience following a partnership with Husbands That Travel (HTT).

Working with HTT, Hilton team members will participate in interactive workshops which aim to convey an understanding of LGBTQIA+ experiences when travelling and help hotels create their own LGBTQIA+ inclusivity action plans.

“At Hilton, we recognise the importance of serving the needs of the LGBTQIA+ community, and we’re committed to delivering the best, most inclusive experience for our team members and guests, and not just talking about it,” said Mary Hogg, Hilton Australasia’s regional director of human resources.

“We want to ensure the LGBTQIA+ community feels welcome and included at our hotels, so educating our team members on their travel needs will mean we are well placed to deliver exceptional Hilton hospitality experiences for them.”

Charlie Douty, co-founder of Husbands that Travel with his partner Michael, said Hilton is committed to creating the best possible experience for all guests.

“Right from when we started to work with Hilton, they had an understanding of the importance of inclusivity, and the importance of going beyond lip service, starting by making sure their team members are thoroughly trained,” Douty said.

“From our first conversation with Hilton, plans for training all levels of their staff from leadership to the front desk team progressed incredibly quickly, with the workshop going from an idea to a reality in just three weeks.”

Underpinning the training is research HTT has undertaken that showed 98 per cent of LGBTQIA+ travellers have code switched when they’ve travelled, changing their behaviour to avoid drawing attention to their sexuality or gender. Almost two thirds (60%) said it was their default to go back into the closet when they travel.

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