Hilton has joined a growing list of accommodation providers from Marriott to Airbnb who are introducing new initiatives aimed at reassuring guest concerns over hygiene in a post Covid-19 world.
Starting in June, Hilton will roll-out a new program called “Hilton Clean Stay with Lysol protection” in North America and “Hilton Clean Stay” in the rest of the world.
Hilton has partnered with Lysol and Dettol manufacturer RB to develop “a rigorous system that incorporates RB’s trusted know-how and scientific approach to cleaning practices and product offerings”.
“Experts from Mayo Clinic’s Infection Prevention and Control team will advise and assist in enhancing Hilton’s cleaning and disinfection protocols,” Hilton said.
Among the new measures will be room seals that show guests that no one has accessed the room after it has been cleaned.
“The initiative will create a focus on cleanliness that will be visible to guests throughout their entire stay – in their guest rooms, restaurants, fitness rooms and in other public spaces,” Hilton said.
Among the other measures are extra cleaning of high touch areas; the removal of paper amenities and pens including the guest directory; improved disinfecting of the hotel fitness centre; increasing the frequency of cleaning public areas; an increase its Digital Key technology for guests who want to have a contactless arrival experience; and providing stations for disinfecting wipes at main entrances and key high traffic areas.
Hilton is also looking at new electrostatic sprayers and ultraviolet light to sanitise surfaces and objects.
“Our first priority has always been the safety of our guests and team members,” said Christopher J. Nassetta, Hilton president and CEO.
“Hilton CleanStay builds on the best practices and protocols we’ve developed over the last several months, allowing our guests to rest easy with us and focus on enjoying the unforgettable experiences we have to offer – while protecting our team members who are on the front lines of hospitality.”