Expedia has announced it will not charge commission on resort fees charged by hotels, which are becoming increasingly widespread in the US, Canada, Mexico, the Caribbean and the United Arab Emirates.
Booking.com recently began charging commissions on resort fee such as pool use and wi-fi access. The practice, which is illegal in Australia, aims to make rates look more appealing on price-comparison sites, and was until Booking.com’s move, a way of avoiding paying OTA commissions on the additions.
“Booking’s unilateral and, frankly, blunt move is pretty typical of their playbook with hotels,” Expedia lodging partner services president Cyril Ranque told Skift.
“We’ve seen this many times in Europe where their position allows them to get away with this kind of approach. And this is simply not how Expedia Group conceives the partnership we want to have with the lodging industry.”
Expedia is now actively working on placing hotels that charge resort fees lower in the sort order on the company’s websites, according to Ranque.