CWT Meetings & Events has launched a new collaboration tool for event planners for designing event websites and chat support for attendees who need assistance.
The new online website collaboration tool allows a client to look at a web page on their screen, mark up changes and share them with the CWT M&E team at the click of a button.
During a pilot roll-out last year with one of CWT M&E’s global tech clients, the tool helped cut down the time to build event websites by as much as 30%.
CWT M&E has also added live chat support that can be integrated into the event website, providing attendees with another channel to get assistance with their travel arrangements, registration, and other requests, as well as technical support for virtual and hybrid events.
“A great attendee experience starts well before the event itself,” said Rachel Lunderborg, senior director, global process & technology, CWT Meetings & Events.
“Our new website collaboration tool enables event organisers to create better, fit-for-purpose websites more quickly. Meanwhile, with chat support, attendees are able to get assistance in real-time, when they need it. Both these solutions will help organisers significantly elevate the attendee experience pre-, during, and post-event.”