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BWH Hotel Group launches enhanced health and safety protocols

BWH Hotel Group has introduced an enhanced hygiene and cleanliness program to safeguard the health and safety of guests and employees in response to the coronavirus pandemic.

The ‘We Care Clean’ program is being rolled out across its SureStay Hotel Group, Best Western Hotels & Resorts and WorldHotels Collection properties.

“Based on international best practice and complying with all relevant government requirements, We Care Clean covers all areas and aspects of the hotel for our guests , including public spaces, guest rooms, restaurant and breakfast offerings whilst ensuring the work, health & safety of our valued staff,” said Graham Perry, managing director of BWH Hotel Group, Australasia.

“While we are already recognised for our thorough approach to cleanliness, we have further enhanced our rigorous cleaning protocols – as we believe hotels can never be ‘too clean’.

“In a time when our guests are seeking greater reassurance about their health and safety, we’re now in a position to provide peace of mind as they resume travelling, all the while ensuring that the comfort and quality of their stay is not compromised.”

Best Western Plus The Stirling Rockhampton manager Judy McDermott said guest feedback indicated that cleanliness is exceptionally important at the current time.

“The policies serve to solidify what we are doing and amplify that. It permits us to act with certainty about the product and service we’re delivering for our guests,” she said.

“During these uncertain times, guests want to feel safe. The least we can do is make them feel safe and to reinforce that we take their health and wellbeing exceptionally seriously.”