The Australian Tourism Export Council (ATEC) has launched a Tourism Training Hub offering a range of training programs under one, online, self-directed platform.
“Our export tourism industry is a very specialised business space and really understanding how it works is a critical part of success,” said ATEC managing director Peter Shelley.
“Most of our tourism operators have developed their knowledge over many years, handing on their expertise but much of this knowledge requires significant research, trial and error and in market conversations.
“The Tourism Training Hub provides the understanding and resources which will be a game changer for export tourism businesses. It offers a great range of programs from Japan Host to Muslim Host to our latest resource, the Tourism Trade Ready program which provides a comprehensive introduction to the export tourism marketplace.
“We are pleased to announce another important market focus to our program offering with our Accessible & Inclusive Host training which provides the fundamentals for every business to help them understand key considerations for successfully servicing and attracting travellers with specific needs.”
Another free training program has been launched helping improve communication skills, confidence and staff retention in workplaces across the hospitality sector.
Navitas Skilled Futures is an industry-specific workplace training program developed in conjunction with employers to deliver bespoke programs that meet individual learning and development needs.
“Once a business approaches us for training, our team works closely with managers to identify gaps in their employees’ skill set,” said Navitas Skilled Futures executive general manager Michael Cox.
“This allows us to design and deliver a tailored program to improve workforce capability and productivity. The outcome for employees is greater confidence and job satisfaction, which in turn is a competitive advantage for businesses.”